Return Policy
We want you to be fully satisfied with your Stack Tackle gear. If something isn't right, here's how returns work.
Return Window
You have 30 days after receiving your item to request a return. To be eligible, your item must be unused, unworn, in its original condition, with tags attached, and in its original packaging. You'll also need your receipt, proof of purchase, or order number.
How to Start a Return
Contact us at Info@stacktackle.com to request a return. Once approved, we'll send you a return shipping label along with instructions on where to send your package. Items sent back without an approved return request will not be accepted.
Return shipping costs are the responsibility of the customer unless the return is due to a defect, damage, or an error on our part, in which case we cover the cost.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong product, contact us at Info@stacktackle.com within 30 days of delivery so we can make it right. Because manufacturing defects can sometimes appear after initial use, we evaluate these claims separately from standard returns and may extend this window at our discretion. We will replace the item, repair it, or issue a refund depending on the situation.
For safety reasons, please repackage any hooks or jig heads securely before shipping a return back to us.
Stolen or Lost Packages
Once a package is marked "Delivered" by the carrier, Stack Tackle is no longer responsible for it. If a package is confirmed delivered but is missing, we recommend checking with neighbors and contacting the carrier directly. We encourage customers to choose a secure delivery location.
Exceptions and Non Returnable Items
Sale items are final sale and not eligible for return or exchange.
Exchanges
Need a different size, color, or weight instead? Contact us at Info@stacktackle.com and we'll help set up a direct exchange rather than requiring a separate return and repurchase.
Refunds
Once we receive and inspect your return, we'll notify you within 5 business days whether your refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund. Original shipping costs are non refundable.
Questions
Reach out to us anytime at Info@stacktackle.com